Definitions
This section clarifies key terms used throughout this privacy policy to ensure transparency and easier understanding of your data rights and our obligations.
- Personal data means any information relating to an identified or identifiable individual, including contact details, identification numbers, and any other data you provide to us.
- Processing refers to any operation performed on personal data such as collection, storage, modification, and disclosure.
- The user is any individual accessing or utilizing the services provided by agentvex.
- Service encompasses all legal assistance and advisory services offered to realtors by agentvex.
- Cookies are small text files stored on your device to enhance website functionality and user experience.
Data Collection and Usage
We collect personal data to deliver efficient legal services tailored to realtors, maintain communication, and comply with legal obligations.
User-Provided Data
Data you voluntarily provide during consultations, registrations, or communications, including but not limited to:
- Full name and contact details
- Professional and business information
- Contractual and transactional documents
- Correspondence and communications
- Payment and billing information
- Feedback and service preferences
Automatically Collected Data
Some information is collected automatically when you interact with our website or services:
- IP addresses and device identifiers
- Browser type and language settings
- Usage patterns and pages visited
- Cookies and tracking technologies
- Date and time of access
- Referral sources
Third-Party Data Sharing
agentvex may share your data with trusted partners strictly for service fulfillment and legal compliance:
- Legal and regulatory authorities when required
- Technical service providers ensuring infrastructure and platform support
- Professional advisors such as accountants or auditors as needed
Purposes of Data Processing
Your data is processed to support our core objectives which include:
- Providing tailored legal services for real estate professionals
- Communicating service updates and legal notices
- Managing client accounts and billing
- Ensuring website functionality and security
- Complying with Swiss legal obligations and regulations
- Improving our service offerings based on user feedback
- Preventing fraud and unauthorized access
- Facilitating dispute resolution and legal proceedings
Legal Basis for Processing Data
Our data processing activities are founded upon the following legal grounds:
- Performance of a contract between agentvex and the client
- Compliance with legal obligations under Swiss and EU law
- Consent obtained where required for marketing or communications
- Legitimate interests pursued by agentvex and clients for providing quality services
General Data Protection Regulation (GDPR)
agentvex adheres to GDPR principles when processing data of EU residents including:
- Transparency and fairness in data handling
- Data minimization and purpose limitation
- Right to access, rectify, or erase personal data
- Right to data portability and restriction of processing
- Right to object to processing including direct marketing
- Right to lodge a complaint with a supervisory authority
Cookies Policy
Our website uses cookies to enhance user experience and analyze activity. Cookies help us provide a better, more personalized service.
We utilize session cookies for temporary settings, persistent cookies for longer preferences, and third-party cookies for analytics.
Cookies are categorized as essential, performance, functionality, and targeting, each serving distinct purposes for optimal site operation.
Users can control cookie preferences via browser settings to accept, reject, or delete cookies according to their comfort.
Learn more about our Cookie Policy
Data Sharing Practices
Sharing of personal data is limited and strictly regulated to ensure confidentiality and security.
- Sharing with legal counsel for case handling
- Disclosures required by statutory authorities
- Collaborations with IT service providers
- Partners involved in payment processing
- Certified third parties involved in data audits
- No selling or unauthorized sharing of personal data
International Data Transfers
agentvex may transfer your personal data outside Switzerland only to countries with adequate protections or under appropriate safeguards such as standard contractual clauses.
We implement strict data transfer agreements and monitor compliance to maintain confidentiality and prevent unauthorized access.
Data Retention Policy
Personal data is retained only as long as necessary to fulfill service obligations and meet legal requirements.
Client account data is kept securely for a minimum period aligned with tax and business regulations in Switzerland.
Communication records are stored to support client service quality and dispute resolution if necessary.
Access logs and technical data are maintained for security and operational purposes within prescribed timeframes.
Once retention periods expire, data is securely deleted or anonymized to prevent identification.
Security Measures
agentvex employs robust technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
- Implementation of encryption and secure access controls
- Regular security audits and staff training to maintain data integrity
- Regular security audits are performed to identify and address potential vulnerabilities in our systems, ensuring continuous protection of client data.
User Rights and Data Access
Agentvex recognizes your privacy rights and provides clear options to access, manage, and control your personal information.
- Right to access personal data collected and stored by Agentvex for transparency and verification purposes.
- Right to request correction or update of inaccurate or incomplete personal information within our records.
- Right to object to or restrict the processing of your personal data under specific circumstances stipulated by Swiss law.
- Right to request deletion of personal data where retention is no longer necessary or consent has been withdrawn.
- Right to data portability, enabling transfer of your personal information to another service provider upon request.
- Right to withdraw consent at any time for processing activities that rely solely on your consent.
- Right to lodge a complaint with relevant data protection authorities if you believe your data rights have been violated.
- Right to be informed promptly in case of any data breach that impacts your personal information.
Requests Regarding Your Privacy Rights
To exercise your data privacy rights, please submit a detailed request to our designated privacy officer at Agentvex. We require sufficient information to verify your identity and to process your inquiry effectively.
info@agentvex.pro
Agentvex commits to responding to all privacy-related requests within 30 calendar days from receipt of your valid request.
Marketing Communications
We may contact you with information about our legal services for realtors, offers, and updates only if you have given explicit consent or as permitted by applicable laws. You may choose to receive such communications or opt out anytime.
You can unsubscribe from marketing emails at any time by following the unsubscribe link included in our messages or by contacting Agentvex directly.
Children's Privacy
Agentvex does not knowingly collect or process personal data from individuals under the age of 16 without parental consent, in compliance with applicable laws protecting minors.
Links to Third-Party Sites
Our website may contain links to external sites operated by third parties. Agentvex is not responsible for their privacy practices or content and encourages users to review their privacy policies.
Changes to Our Privacy Policy
Agentvex may update its privacy policy periodically to reflect legal requirements or operational changes. All changes will be posted on our website, with the ‘effective date’ updated accordingly.